Privacy Policy

1. Introduction

Save Cart ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cart abandonment recovery service for Shopify stores.

2. Information We Collect

2.1 Merchant Information

• Shopify store domain and basic store information
• Contact email address
• App configuration preferences
• Billing and subscription information

2.2 Customer Data (Processed on Behalf of Merchants)

• Email addresses of customers who abandon carts
• Cart contents and product information
• Cart abandonment timestamps
• Order completion data (when customers complete purchases)
• Basic customer identifiers (first name, last name when provided)

2.3 Usage Data

• Email delivery statistics (opens, clicks, bounces)
• Cart recovery performance metrics
• App usage analytics

3. How We Use Information

We use the collected information for the following purposes:

• Cart Recovery Services: To send abandoned cart recovery emails to customers
• Analytics: To provide merchants with recovery performance metrics and ROI data
• Service Improvement: To enhance our cart recovery algorithms and email effectiveness
• Customer Support: To provide technical support to merchants
• Compliance: To comply with legal obligations and prevent fraud

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer customer personal information to third parties except:

• Service Providers: Email delivery services (SendGrid) necessary for cart recovery functionality
• Legal Compliance: When required by law or to protect our rights
• Business Transfer: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure hosting infrastructure with industry-standard protections

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Cart Data: Retained for up to 90 days or until recovery campaign completion
• Analytics Data: Aggregated and anonymized data may be retained for service improvement
• Merchant Account Data: Retained for the duration of the service relationship

7. Your Rights (GDPR Compliance)

Under applicable data protection laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing of your personal data

To exercise these rights, contact us at privacy@savecart.io

8. Merchant Responsibilities

As a merchant using Save Cart, you are responsible for:

• Obtaining proper consent from customers for cart recovery emails
• Including cart recovery information in your store's privacy policy
• Ensuring compliance with applicable privacy laws in your jurisdiction
• Providing customers with opt-out mechanisms

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Other lawful transfer mechanisms as applicable

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered merchants
• Providing in-app notifications of significant changes

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

12. Data Protection Officer

For data protection matters, you may contact our Data Protection Officer at: dpo@savecart.io